Sea to Summit Pty Ltd warrants our manufactured product against material and manufacturing defects for the life of the product. Our warranty is valid for the original purchaser, however, does not include damage due to improper use or care, accident, modification, or negligence. It also excludes reasonable wear and tear, and natural material breakdown or fading due to age, use, or environmental conditions.
On the occasion that a product may fail, consumers should return the item to the point of purchase for inspection. If deemed faulty, the item may be credited, replaced, or repaired at Sea to Summit's discretion. If a credit or replacement is provided prior to an inspection, Sea to Summit may request the faulty product to be returned for their own evaluation and assessment. If a product is no longer available, the updated/replacement model will be offered for a replacement instead. It is an Occupational Health and Safety requirement that any product returned for evaluation is to be in a clean and dry condition.
Sea to Summit is not liable for any inbound returns that are lost in transit. We suggest returns are sent with tracking information to confirm delivery.
CHANGE OF MIND
If you are not entirely satisfied with your order, you may be entitled to a refund of the purchase price of the Product provided that:
- the Product is returned to us using a trackable method, at your expense, and received by us within 30 days after an order has been delivered to you;
- the Product must be sent back to us in original, as new condition in undamaged packaging with tags still attached;
- you return the Product to us (at your own cost) with the original proof of purchase;
- is not a clearance or sale item; and
- it is not an excluded item
We cannot provide a refund if the above terms are not met including if you:
- you do not have proof of purchase from this website; and
- the Product/s have been used, worn or tested, the goods have been damaged after you received them or you have not returned the Product with all its original packaging with tags, stickers and labels still attached.
Please note that if your Product is eligible for a refund (see above), then you will receive a refund of the purchase price of the Product returned. We will not refund the shipping/delivery fee that you paid or the fees you incurred in returning the Product back to us (i.e. postage costs).
Refunds will be made to the original method of payment. If you paid for your transaction via PayPal, the refund will be handled by PayPal. Please allow up to 14 days for your return to be processed and refund arranged.
HOW TO SUBMIT A RETURN FOR A REFUND
The following items cannot be returned to us if you change your mind, the sizing is incorrect or if you feel that the product does not meet your expectations.
- Safety Equipment
- Sleeping bags
- Sleeping liners
- Travel Pillows
- Face Masks
- Clearance Items
- Holiday Gift Pack
- Gift Cards
- Safety Equipment including:
- all personal protective equipment
- all load bearing equipment and accessories
- belay devices
- hardware for life support such as ascenders, fall arrestors and descenders